Terms of Service

TERMS OF SERVICE - MyPetSpring

Effective Date: 1st January, 2026

Thank you for shopping with MyPetSpring. By accessing our website and purchasing our products, you agree to these Terms of Service. Please read them carefully.

1. Agreement to Terms

By using MyPetSpring.com (the "Site"), placing an order, or purchasing any product from us, you agree to be bound by these Terms of Service and all applicable laws and regulations.

If you do not agree with any part of these terms, please do not use our Site or purchase our products.

2. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice. Changes will be effective immediately upon posting to the Site.

Your continued use of the Site after changes are posted constitutes your acceptance of the revised terms. We recommend reviewing this page periodically.

The "Last Updated" date at the top of this page indicates when the terms were last revised.

3. Use of Our Website

Eligibility

You must be at least 18 years old to make purchases on our Site. By placing an order, you confirm that you are of legal age to enter into a binding contract.

Prohibited Activities

You agree not to:

  • Use the Site for any unlawful purpose or in violation of these terms
  • Attempt to gain unauthorized access to our systems or networks
  • Interfere with or disrupt the Site's functionality
  • Use automated systems (bots, scrapers) to access the Site without permission
  • Copy, reproduce, or distribute our content without authorization
  • Impersonate any person or entity or falsely state your affiliation with us
  • Transmit viruses, malware, or any harmful code
  • Engage in fraudulent activity, including using stolen payment information

Account Security

If you create an account on our Site, you are responsible for:

  • Maintaining the confidentiality of your password
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use

We reserve the right to terminate accounts that violate these terms.

4. Products and Pricing

Product Descriptions

We strive to provide accurate product descriptions, specifications, and images. However, we do not warrant that product descriptions, colors, information, or other content on the Site is accurate, complete, reliable, current, or error-free.

If a product we offer is not as described, your sole remedy is to return it unused in accordance with our Refund & Return Policy.

Pricing

All prices are listed in U.S. dollars (USD) and are subject to change without notice.

We reserve the right to:

  • Modify product prices at any time
  • Correct pricing errors on our Site (even after an order is placed)
  • Limit quantities available for purchase

If a pricing error occurs and you've already placed an order, we'll contact you before processing the order and give you the option to:

  • Complete the purchase at the correct price
  • Cancel the order for a full refund

Product Availability

All products are subject to availability. We reserve the right to discontinue any product at any time.

If a product becomes unavailable after you've placed an order, we'll notify you as soon as possible and offer:

  • A full refund
  • A substitute product (with your approval)
  • The option to wait for restocking

5. Orders and Payment

Order Acceptance

Your receipt of an order confirmation email does not constitute our acceptance of your order. We reserve the right to accept or decline any order for any reason, including:

  • Product unavailability
  • Pricing errors
  • Suspected fraudulent activity
  • Inability to verify payment information
  • Shipping restrictions

Payment Methods

We accept the following payment methods:

  • Major credit cards (Visa, Mastercard, American Express, Discover)
  • PayPal
  • Shop Pay
  • Other payment methods as displayed at checkout

By providing payment information, you represent and warrant that:

  • You are authorized to use the payment method
  • The information you provide is true and accurate
  • Charges incurred will be honored by your payment provider

Payment Authorization

When you place an order, you authorize us to charge your payment method for:

  • The purchase price of products
  • Applicable shipping costs
  • Any applicable taxes or fees

Your payment will be processed upon order confirmation.

Sales Tax

We collect sales tax on orders shipped to states where we are required to collect tax. Tax amounts are calculated at checkout based on your shipping address and applicable state/local tax rates.

6. Shipping and Delivery

All shipping is governed by our Shipping Policy, which is incorporated into these Terms of Service by reference.

Risk of Loss

All purchases are made under a shipment contract. This means the risk of loss and title for products pass to you upon delivery to the carrier.

Delivery Delays

We are not responsible for shipping delays caused by:

  • Carrier delays
  • Weather conditions
  • Natural disasters
  • Customs delays (if applicable)
  • Incorrect or incomplete shipping addresses provided by you
  • Failed delivery attempts due to recipient unavailability

7. Returns and Refunds

All returns and refunds are governed by our Refund & Return Policy, which is incorporated into these Terms of Service by reference.

By making a purchase, you acknowledge that you have read and agree to our return policy.

8. Product Use and Safety

Intended Use

MyPetSpring fountains are designed for use with cats and dogs only. Use with other animals is at your own risk.

Safety Instructions

You agree to:

  • Read and follow all instructions provided with the product
  • Use the fountain only as intended
  • Keep electrical components away from water during cleaning
  • Supervise pets during initial use
  • Discontinue use if the fountain shows signs of damage or malfunction

No Medical Claims

Our products are designed to encourage pet hydration and provide cleaner water. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Always consult with your veterinarian regarding your pet's health and hydration needs.

9. Intellectual Property

Ownership

All content on the Site, including but not limited to:

  • Text, graphics, logos, images, videos
  • Product descriptions and photography
  • Website design and layout
  • Trademarks and brand names

...is owned by MyPetSpring or our licensors and is protected by U.S. and international copyright, trademark, and other intellectual property laws.

Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial purposes only.

You may not:

  • Reproduce, distribute, or publicly display our content without permission
  • Use our trademarks or branding without written authorization
  • Create derivative works based on our content
  • Use our content for commercial purposes

User-Generated Content

If you submit reviews, photos, testimonials, or other content to us (via email, social media, or our Site), you grant us a perpetual, worldwide, royalty-free license to use, reproduce, modify, and display that content for marketing and promotional purposes.

You represent that:

  • You own or have permission to share the content
  • The content does not violate any third-party rights
  • The content is accurate and not misleading

10. Warranty Disclaimer

Product Warranty

Our products are covered by a 1-Year Limited Warranty as described in our Refund & Return Policy. This warranty is limited to manufacturing defects and does not cover:

  • Normal wear and tear
  • Damage from misuse, neglect, or accidents
  • Damage from failure to follow instructions
  • Use with non-recommended cleaning products
  • Modifications or repairs not authorized by us

Website Disclaimer

THE SITE AND ALL CONTENT, PRODUCTS, AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

  • IMPLIED WARRANTIES OF MERCHANTABILITY
  • FITNESS FOR A PARTICULAR PURPOSE
  • NON-INFRINGEMENT
  • ACCURACY, RELIABILITY, OR COMPLETENESS OF CONTENT

We do not warrant that:

  • The Site will be uninterrupted, secure, or error-free
  • Defects will be corrected
  • The Site is free from viruses or harmful components

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

MyPetSpring, its owners, employees, and affiliates SHALL NOT BE LIABLE for any indirect, incidental, special, consequential, or punitive damages arising from:

  • Your use of or inability to use the Site or products
  • Any products purchased or obtained through the Site
  • Unauthorized access to or alteration of your data
  • Third-party conduct or content on the Site
  • Any other matter relating to the Site or products

OUR TOTAL LIABILITY for any claim arising out of or relating to these terms or your purchase SHALL NOT EXCEED the amount you paid for the product in question, or $100, whichever is less.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.

12. Indemnification

You agree to indemnify, defend, and hold harmless MyPetSpring and its owners, employees, and affiliates from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorney fees) arising from:

  • Your violation of these Terms of Service
  • Your violation of any third-party rights
  • Your use or misuse of our products
  • Any fraudulent or illegal activity associated with your account

13. Third-Party Links

Our Site may contain links to third-party websites (payment processors, social media, partner sites). These links are provided for your convenience only.

We do not endorse or assume responsibility for:

  • The content, privacy policies, or practices of third-party sites
  • Any products or services offered by third parties
  • Any damages or losses arising from your use of third-party sites

14. Privacy and Data Collection

Your use of our Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

By using the Site, you consent to our data practices as described in our Privacy Policy.

15. Dispute Resolution

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of [Your State], without regard to its conflict of law provisions.

Jurisdiction

You agree that any legal action or proceeding related to these terms shall be brought exclusively in the state or federal courts located in [Your County, State].

You consent to the personal jurisdiction of these courts and waive any objection to venue.

Informal Resolution

Before filing any legal claim, you agree to first contact us at support@mypetspring.com to attempt to resolve the dispute informally.

We'll work in good faith to resolve any issues within 30 days.

Arbitration Agreement (Optional - Include if desired)

Any dispute arising from these terms that cannot be resolved informally shall be resolved through binding arbitration in accordance with the American Arbitration Association's rules, rather than in court.

You waive your right to participate in class action lawsuits or class-wide arbitration.

Exceptions to Arbitration

Either party may seek injunctive or equitable relief in court to prevent infringement of intellectual property rights or unauthorized use of the Site.

16. Force Majeure

We are not liable for any failure or delay in performing our obligations under these terms due to events beyond our reasonable control, including but not limited to:

  • Natural disasters (earthquakes, floods, fires)
  • War, terrorism, civil unrest
  • Government actions or regulations
  • Labor disputes or strikes
  • Pandemics or public health emergencies
  • Supplier or carrier failures
  • Internet or telecommunications failures

17. Severability

If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

18. Waiver

Our failure to enforce any right or provision of these terms does not constitute a waiver of that right or provision.

Any waiver must be in writing and signed by an authorized representative of MyPetSpring.

19. Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping Policy, and Refund & Return Policy, constitute the entire agreement between you and MyPetSpring regarding your use of the Site and purchase of products.

These terms supersede any prior agreements, communications, or understandings (whether oral or written).

20. Assignment

You may not assign or transfer your rights or obligations under these terms without our prior written consent.

We may assign our rights and obligations under these terms to any third party at our discretion, including in connection with a merger, acquisition, or sale of assets.

21. Contact Information

If you have questions about these Terms of Service, please contact us:

MyPetSpring
📧 Email: support@mypetspring.com
📍 Address: 3418 East 23 Avenue Vancouver, British Columbia, Canada
⏰ Response Time: Within 24 hours

22. Acknowledgment

BY USING OUR SITE OR PURCHASING OUR PRODUCTS, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM.